Support
KISTERS strives to maintain the highest levels of customer service and support for our entire line of products. This section aims to provide resources for users who are looking for some additional information, or points of contact for their product(s).
TeamViewer Screen-Sharing Application
KISTERS uses a screen-sharing application called TeamViewer to support our clients and provide web-based presentations of our solutions. Below are two links for downloading the small application files that power this application. Please follow the instructions of your KISTERS contact to decide which file you should download.
TeamViewer
Join a Remote Session (one-to-one screen sharing). Click to Save or Run executable
Join an Online Meeting (one-to-many screen sharing). Click to Save or Run executable
Not sure what to download? Please consult the FAQ section on the TeamViewer website at www.teamviewer.com/en/help/index.aspx
Bugzilla Client Support Portal
KISTERS utlilizes Bugzilla, a leading support and bug tracking system, for managing all of our clients' questions and concerns regarding our software. Please click on the icon, or HERE to access your Bugzilla account. Bugzilla Case Tracking Access
Don't have a Bugzilla account yet? Please use our Contact Form to request a new account login and password.
Phone Support
KISTERS clients enjoy the highest level of telephone support in the industry. Our clients are able to talk directly to knowledgeable project managers and engineers to help solve their most difficult questions. Premium 24/7 support access agreements are also available! Contact us directly for more details at +1 916 723-1441 Or, by email: support-kna@kisters.net.